Tuesday, October 16, 2012

Things I'd like to tell my health care professional




I had to endure organised health care again today. Here are 7 things I wish I had the guts to tell my healthcare professional....


1. Do NOT lecture me in a patronising way about my activity levels whilst you sitting on a bottom so big it bends space-time. I have no problem with people or even health care professionals being fat, I, myself, am morbidly voluptuous and so are a number of my lovely (and healthy) friends. I think there are a lot worse things to be, evil for example, or vindictive, or a contestent on Britain's Got Talent, but don't presume to lecture me about exercise when you are obviously as fat and un-fit as I am. Why not try empathising instead?

2. Do NOT use 'we' when actually you mean 'me. For example, 'we need to get onto a strict diet' Fine, you start and let me know how that turns out for you, I'll join in later after I've finished this cake. Including me in the health focussed "we' doesn't make me feel like we are a team, it makes me feel like a toddler, and we all know how diligent and responsible 3 year-olds can be don't we?


3. Don't assue that everyone who comes through your door has the intellectual capacity of a cheese sandwich - I'm actually quite clever and I bet I'm not the only smart person on your patient list so explaining the causes of diabetic neuropathy as ' when the sugar floats round in your blood some of it sticks to the ends of your nerves and that means messages for your brain can't be heard properly' only makes me think you have a very shaky grasp of biochemistry and neurophysiology and doubt your competence both as a reasoning human being and a qualified health care professional.


4. Listen to what I mean as well as what I say - When I tell you I don't eat breakfast because I leave for work at 5.45 in the morning, I'm telling you that I don't much want to eat in what, for most people, is still the middle of the night. Suggesting getting up 10 minutes earlier so that I can make porridge? Not helpful!


5. Try not to be too obviously astonished that I am stil functioning -  Being so blatantly surprised that I am still working full time (I know, I know - I'm a miracle!!), in fact even asking the question, does not endear you to me. Richard Feynman was almost 70 when he sat on the enquiry into the Challenger space shuttle diaster and no-one batted an eyelid, and Sir John Gurdon, the 2012 Nobel Prize winner for medicine is 79 so clearly old does not necessarily mean useless or infirm.  At 53, I like to think I can pull off full time academia without causing too much shock and awe amongst the healthcare profession so your surprise confuses me.


6. Do NOT make appointments for me without consulting me - You may think you are being helpful but I do have a life and a job outside of my diagnosis and your assumption that my real life is secondary to your need to evaluate and categorise me is insulting. Also know that, when you do that, I WILL tell you I can't attend whether I actually can or not.


7. SEE ME - Look at who I am, ask me about myself, Amazon has managed to get to know me pretty well and and I spend less time with them than with you. Help me to think about how my life will impact upon my diagnosis (not the other way round, which seems to be how you view it) then tailor your help and information to what I need. I know sticking to your pre-prepared script is comforting and safe but in the long term actually seeing your patients will be much more rewarding.

Monday, June 25, 2012

You may be uncomfortable but I AM NOT!

Experienced a rather irritating experience today, let me explain...............
My husband and I (same sex couple and married as far as I am concerned) have recently bought a house, cutting a long story short, Daniel had a negative mowing the lawn experience resulting in acute back pain. Being the nursing professional I am I knew how to manage this without seeking help but my partner's condition deteriorated resulting in a new symptom 'active vomiting'. I was concerned and took him to the walk in centre *oh yes I know not to waste A&E time, it is for emergencies only after all*
After waiting for 2hrs in the waiting room *patiently* we were finally seen by the GP who did routine tests and asked for a sample of urine from Daniel who reported to me " I have only just been before I came in" to which I replied "well squeeze some more out, in my authoritative tone". GP diagnosed him with a urine infection and started him on Nitrofurantoin for 3 days. In my clinical mind I was thinking.. let's see how this one plays out.
Now onto the juicy bit... I contacted my local surgery to register ourselves as new patients (must add that I went there only a week ago to get the forms to be told that "you must book a patient assessment before you can be registered". I took this a caring intervention and said "I will look at our diaries and ring you back with a convenient time".
Anyway, back onto contacting the local surgey.... RING RING... RING RING.... confronted with "Hello surgery".... I reply "is this ********** **** Surgery?"...... "Yes".... "oh I didn't know it was ********** ******* as all I heard was SURGERY".... not a good start the first conversation eh?

I explained that I picked up the registration forms last week and was ringing to make an appointment for my partner and to come and have a patient assessment (added in that unfortunately I had to take my partner to the walk in centre yesterday and he needs a follow up with the GP this week)... this is where it gets climactic....

"What is her name?"  to which I replied "HIS name is Mr bla bla bla"..... phone goes silent...

At this point I would like to state that a normal person with effective communication skills would have replaced the previous phrase with "Can I have your partner's name please" or stated "excuse me for that"        now I am not the biggest complainer but this is common sense.

Now she obviously was uncomfortable with the situation but I kindly explained my relationship status as a matter of course.

I then asked the receptionist to confirm the appointment times back to me for each of us and then experienced a complete reluctance to state my partner's name.

Moral to the story... people might be uncomfortable with conversations relating to relationship structures but this receptionist is an employee of the healthcare service; simple adjustment in thinking and sensitivity for patients situation is needed.


Monday, January 30, 2012

Don't judge me

I have to go back to my  doctor's this week and I suspect that neither of us are looking forward to the experience all that much. We hear a lot about how important it is for health care professionals (HCPs)  to be non-judgmental in their dealing with patients but very little about what happens to the HCP/patient relationship when the patient is doing the judging.
Although I haven't visited my GP very much (not at all in the last 30 years) we have settled into a nice mutually judgmental relationship. He finds me irritating and demanding because I understand health care, know what treatment I need and ask for it repeatedly. I find him patronizing  and unhelpful because he insists on doing tests to find out what is wrong with me rather than just giving me the treatment I want. Neither of us are wrong  - we just understand each others position, disagree with it and try to work round it. This attitude does not necessarily  have a negative effect our relationship, rather it places it upon an equal footing which is often lacking in other HCP/patient interactions.

Thursday, January 19, 2012

How informed is informed?





I recently fell into the hands of organized health-care which necessitated a visit to the ultrasound department of my local hospital. In the spirit of ensuring I was informed about my forthcoming visit they sent me a helpful leaflet about drinking water an hour beforehand, how long the investigation would take, what to expect (gel on tummy) etc. NO MENTION AT ALL of the invasive part of the procedure!!!!!
Is this because they think that's the most fun part (*hint* it really really isn't) and want it to be a nice surprise or is it because they think if women know about that bit they won't turn up? Either way my consent was only semi-informed at best, the information I was given seconds before the procedure began was inaccurate ("this won't hurt much") and I am not a happy patient.